Our policies to ensure a hassle-free return experience.
Section 1
Return Policy.
We want you to be completely satisfied with your purchase. If you are not happy with an item, you may return it within 30 days of delivery for a refund or exchange, subject to the conditions below.
Section 2
Conditions for Returns.
Items must be unused and in their original condition
Original packaging must be intact
All tags, labels, and accessories must be included
Proof of purchase (order number) is required
Return request must be submitted within 30 days of delivery
Section 3
Non-Returnable Items.
Personal care and hygiene products
Digital/downloadable products
Custom or made-to-order items
Perishable goods and food items
Gift cards and vouchers
Section 4
Return Process.
Log in to your account and go to Orders
Select the item you wish to return and click Request Return
Choose a reason and provide any necessary details
Wait for approval — we typically respond within 24 hours
Once approved, ship the item back using the provided label
Section 5
Refund Timeline.
Once we receive and inspect your return, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. For cash on delivery orders, refunds are processed via bank transfer or bKash.
Section 6
Exchanges.
If you need a different size, color, or variant, please initiate a return and place a new order. This ensures the fastest possible processing time for your exchange.
Section 7
Return Shipping.
If the return is due to a defect, error, or damage from shipping, we will provide a prepaid return label at no cost to you. For all other returns, the buyer is responsible for return shipping costs.